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💬 How to Contact Workera Support

Joanna Isac
  • Updated

If you need help at any point, we are here to support you. You can reach us in several ways based on your preference and needs.

  1. Contact Us by Direct Email
  2. Email from Inside the Workera Platform (“Contact Support”)
  3. Through the Help Center
  4. In the Workera Platform (Report Issue Form)
  5. Appealing a Score (Score Review)

1. Contact Us by Direct Email

To help us resolve your issue faster, please include:

  • Your email (or the email of the user impacted)
  • A clear description of the issue
  • Any screenshots or short screen recordings that show what is happening
  • If an error occurred it is helpful to also include a screenshot of your Console and Network logs.

2. Email from Inside the Workera Platform (“Contact Support”)

  1. This option is available at any time on the platform.

  2. Navigate to the lower-left section of the screen where your name appears

  3. Click on your name to open the dropdown menu

  4. Select "Contact Support"

  5. Your default email application will open automatically

  6. Write your message describing the issue and send it to our team

3. Through the Help Center

  • Go to our Help Center Contact Form

  • Enter your name, email, and a description of the issue and any related screenshots.
  • Submit the form.

You will receive a confirmation once your request has been submitted.

If you would like to copy additional people (CC) on the request (for example, a manager), you will first need to register an account in our Help Center and be logged in when you submit the form.

4. In the Workera Platform (Report Issue Form)

This option is available during an assessment and is best when you want to report something during an ongoing assessment. 

To send feedback or report a problem:

  1. While on an assessment and go to the top-right corner.

  1. Click "Report an issue"

  1. Choose a category and add a short description:
  • Question issue: Report unclear instructions, question content errors, or formatting issues
  • Technical issue: Report glitches, technical errors, loading problems, or anything that blocked you from completing the assessment
  • Accessibility / Other issue: Anything related to accessibility, or other concerns not covered above.
  1. Click Submit.

What happens next:

  • Question feedback: reviewed by our Assessment team, who will look closely at the question and make any updates needed to ensure it is clear, fair, and aligned with our quality standards.
  • Technical and accessibility issues: reviewed by our Support and Product teams, then routed to the right experts so we can address the problem and improve the experience going forward. If you report a technical or accessibility issue, a member of our support team will follow up with you directly.

5. Appealing a Score (Score Review)

If your concern is specifically about how a question was scored or you believe your score is incorrect, you can submit a Score Appeal after you complete the assessment.

You will see an option to appeal from your post-assessment review screen.

For step-by-step instructions, please see:  Requesting a Score Review (Score Appeal).

 

 

 

 

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