If you encounter problems to load the Workera application, or certain pages within the application, there are some troubleshooting steps you can take to help better identify the issue:
Hard Refresh + Clear Cache
Perform a hard refresh (Command+Shift+R on Mac or Ctrl+Shift+R on Windows) and clear your browser’s cache (please clear all-time cache).
- How to clear cache in Google Chrome
- How to clear cache in Firefox
- How to clear cache in Safari
- How to clear cache in Microsoft Edge
Disconnect VPN Connection
If you are connected to a VPN, kindly test disconnecting the VPN to see if the issue persists.
Check for Errors in Your Developer Tools
To check for console or network errors in your browser, follow these steps:
-
OpenDeveloper Tools:
- Right-click anywhere on the webpage and select "Inspect."
- Alternatively, you can press Ctrl+Shift+I (or Cmd+Option+I on a Mac).
- You can also access it by clicking on the three-dot menu in the upper-right corner of your browser, selecting "More tools," and then "Developer tools."
2. Navigate to the Console Tab:
- Once the Developer Tools panel opens, click on the "Console" tab. This tab displays any errors, warnings, or logs related to the webpage.
3. Check for Errors:
- Look for red text in the console, which indicates errors.
- Yellow text usually indicates warnings, which are less severe but might still be relevant.
4. Capture Console Errors:
- To capture the console errors, you can take a screenshot of the entire console window. Ensure that the relevant error messages are visible in the screenshot.
5. Check for Network Errors
You will locate the Network tab to the right of your Console tab. Repeat steps 3 to 4 to capture any Network errors.